Woman Books Harrah’s Waterfront Tower In Atlantic City. She Crashes On The First Night—Then She Wakes Up And Is Shocked By What’s In Her Room: ‘Ocean Would Neverrrrr’

A New York traveller who booked a double queen in Harrah's Resort newly renovated Waterfront Tower in Atlantic City says she went to bed without a close look at the room. Then she says she found a urine stain on one of the beds, another stain on the bathroom floor, and a previous guest's belongings still in the drawers.

She paid more than $700 for the stay as an early birthday celebration, she says, and the hotel's response was a two-hour wait for a supervisor who never showed up — and a $100 dining credit.

Mari (@mariiiiiii.w) posted her story to TikTok, and it has received more than 93,000 views on a channel that usually covers beauty and fashion.

She films from the hotel bed and opens by saying she didn't want to make the video. “This is just my unfiltered review regarding me and my party's experience,” she says. In the caption she tagged Caesars Rewards, the loyalty program that covers Harrah's: “A lot of money was spent towards this stay and we weren't taken care of the way we should've been taken care of.”

She appears to have subsequently deleted the original video. Some videos responding to comments on the original remain live on Mari's account.

A Disgusting Discovery

Mari says the room “looks fine, except it wasn't.” Coming back late, she and her party went straight to bed. Then a friend in the second bed noticed something.

“There was this huge stain on one of the beds that had a very strong odor coming out of it,” she says. “Upon inspection, it smelled a lot like urine. It looked like it had soaked down through the sheets into the bed.” The drawers, she says, still held “other people's belongings,” and the bathroom floor had “a weird streak stain” near the sink. “It just does not look like the proper attention was taken to turning over that room for the next guest,” she says.

The front-desk staff were “very lovely,” Mari says, and one clerk promised the room would be turned over and a housekeeping supervisor sent up to speak with them. The party went back upstairs to wait. “One hour, hour and a half, almost two hours goes by,” she says. “We have dinner reservations, and we're waiting for the supervisor to come over,” but according to her the employee never arrived.

Downstairs again, she says, she spoke to the hotel's manager of operations, who apologized but said the same thing: cleaners would come, but he could not move the party because the hotel was sold out that weekend. He offered $100 in dining and drink credit, which Mari says was “barely even a fraction of what was collectively paid for our stay.”

Mari says the room was eventually cleaned later that night.

About The Recently Remodeled Harrah Hotel

The Waterfront Tower, which opened in 2008, is the tallest and most recently built of Harrah's hotel towers. Caesars Entertainment, which owns the resort, markets its Harrah's rooms on their upgrades: the property's own fact sheet describes the Waterfront Tower's “newly remodeled guestrooms” with “massive bay windows,” and a separate $56 million renovation of the resort's Coastal Tower was completed in 2019.

Mari said she was told the hotel had nothing else.

“It was BRT weekend, so I guess there just wasn't any rooms available,” she says. (The city was hosting the Beach Road Trip Caribbean music festival that weekend)

Big event weekends tighten room availability across Atlantic City's major casino hotels. Of one marquee summer concert weekend, a local outlet noted that “availability and block pricing will tighten across the major properties.”

A commenter who says he referees basketball in the city, Darryl Henry, described back-to-back “basketball tournaments every weekend” through the summer and questioned whether the bigger hotels “have the staff for the quick turnover.”

A guest who feels a hotel hasn't made good can escalate past the front desk: the New Jersey Division of Consumer Affairs takes complaints under the state's Consumer Fraud Act, and a credit-card chargeback is another route when a paid service isn't delivered.

‘Ocean Would Neverrrrr'

Other commenters offered other options on where to stay in Atlantic City, with Borgata, Ocean and Hard Rock recurring frequently. “Ocean would neverrrrr,” wrote a commenter posting as HERRR, in the line that became the video's refrain.

Some doubted the story because Mari didn't post the photos in the clip itself. “Def looks a little SUS that nobody noticed any of these things upon arrival,” wrote Justin Time. Mari replied that the pictures were there if people scrolled, and others pushed back on the skeptics. “You don't get into a bed right away, so you don't know it's going to be soaked in a pee stain,” wrote Michelle.

Others, however, said the same thing had happened to them. “We also had a urine looking stain on our mattress cover,” wrote Lynia Nicole, who said she was given “$100 dining credit and a free upgrade” after a stay last month. A commenter who identified as a former Harrah's front-desk agent wrote simply: “It's terrible, you can say it.”

Not everyone thought Mari had a grievance. “They cleaned the room, you understood you could not get a new room, and they gave you $100,” wrote Princess Wren. “What else were you expecting?” Others said the compensation fell short. “The room should've never been rented out,” wrote Concetta DiNatale, who called a $100 food credit light “if you're paying for the room.”

Mari says she has photographed the room and emailed Caesars Rewards, so far without a reply. “I wrote an email days ago and it still hasn't been answered,” she wrote in a pinned comment asking viewers to repost. “I don't feel comfortable ever staying there ever again.”

BoardingArea reached out to Mari via TikTok direct message and to Caesars Entertainment via email for comment. We'll be sure to update this if they respond.

@mariiiiiii.w Replying to @qesh ♬ original sound – mari