North Carolina woman buys Purina dog food. Then she realizes it’s completely infested — for the third time

A North Carolina woman opened a bag of Purina dog food. Then she noticed something concerning inside the kibble.

Abbi (@abbigalerieger) posted a video with more than 522,000 views showing an unwanted surprise in a 47-pound bag of Purina Pro Plan dog food. The surprise in question was that the bag had insect casings in it.

In the video, she opened the bag. She then pointed to what she described as “bugs” inside the kibble. As she zoomed in, viewers could see numerous shells mixed in with the product, which appeared to be insect debris.

Abbi clarified that this is not the first time it has happened with Purina dog food. According to her, this was the third bag she had purchased this year with the same issue. She explained that all three bags were purchased from Petco.

“You guys are supposed to be the best dog food brand. What the [expletive] is happening?” she asked.

Have other pet owners experienced the same problem?

Many commenters said Abbi's experience sounded familiar.

Several viewers claimed they had also found bugs, larvae, webbing, or insect debris in bags of Purina Pro Plan dog food. Others said they had stopped buying the brand altogether after encountering similar issues.

“Got a bag like this a few months ago and reached out to purina because the dog food isn't cheap. They did reply saying they were sending coupons and a free bag of food and I never received anything from them,” explained one viewer.

Recent consumer complaints posted online have made comparable claims. In 2025 and 2026, dog owners shared reports of finding beetles, larvae, webbing, and other insect contamination in bags of Purina Pro Plan purchased from major retailers.

But not everyone agreed that Purina was necessarily at fault. Some commenters defended the brand.

“Everyone keeps saying to stop using purina when it's one of the top recommended by veterinarians and they use it at a lot of shelters. Pro plan sensitive was the only food my dog could tolerate with his sensitive stomach,” said one person.

Other viewers said the problem could have occurred after the food left the manufacturer.

“It's not the brand .ITS WAREHOUSE STORAGE,” another viewer said.

Several commenters pointed to warehouse storage, shipping conditions, or retail stockrooms as possible sources of contamination. Others noted that damaged packaging or improper storage could allow insects to get into dry pet food before it reaches consumers.

@abbigalerieger #proplandogfood #fyp #viral ♬ original sound – Abbi

Could contamination happen somewhere other than the factory?

Experts say insect infestations can occur anywhere along the supply chain if dry pet food is exposed to pests or stored improperly.

Pet food often contains grain-based ingredients. This can attract insects to damaged bags kept in warm, humid conditions. That means contamination could potentially happen during manufacturing, transportation, warehouse storage, retail handling, or even after the food reaches a customer's home.

A representative from Purina clarified a few key points and added some context. They said, “there should never be insects in any Purina pet food. If there are, it means the packaging was most likely damaged at some point after the product left our factory, and we encourage pet parents to contact our team so we can make it right.”

The representative went into detail while explaining that the company uses “high temperatures and pressures that prevent insect infestation.” This prevents insects from being present at “any stage of life.”

“Our food quality and safety standards simply don't leave room for error when it comes to infestation. After leaving our factory, the product goes on a journey to reach the store shelf (or distribution warehouse for online retailers depending on where it's purchased) and eventually a pet's bowl. When packaging is damaged along the journey and insects are able to get inside, it creates an understandably bad experience for consumers that we work hard with our distribution partners to avoid,” the representative said to Buzz News.

“We take the responsibility of feeding millions of pets very seriously and will always try to make it right even if something goes wrong after a product has left our hands,” they added.

What are viewers telling her to do now?

Several viewers said they no longer considered Purina Pro Plan to be a premium product and recommended alternative foods they believed offered better quality and product control.

“Switch brands… it shouldn't have taken 3 times,” said one person.

“Don't buy that crap.. NO they are not the best. I buy Open Farm … Amazon,” suggested another viewer.

Abbi later shared in the comments that she returned the bag and switched to a different dog food brand.

Buzz News reached out to Abbi via email for more information.