‘Talk to you soon’: Texas woman calls Verizon rep, who hooks it up and ‘fixes’ her bill. Then she gets a WhatsApp notification

Small talk with customer service workers is usually harmless. A rep asks where you're calling from, maybe cracks a joke, and ultimately helps you get a job done. Your whole relationship begins and ends over that one phone call.

But one Verizon customer says a representative crossed a major line with her.

‘This man has taken my personal number and hit my line'

Content creator Redstardust (@.redstardust) shared her experience with a Verizon supervisor. According to her, the representative fixed a billing issue she'd been dealing with since January, only to breach her boundaries immediately afterward. Her video has since accumulated more than 36,000 views.

The creator said she'd spent two hours in a chat with Verizon before calling and successfully connecting to a supervisor. As he worked to “try to fix” her issue, he made small talk about their respective locations—she was in Texas, and he was in Jamaica.

“He's making a little small talk and [expletive], [as] customer service reps do,” the creator said. “And he's saying like, ‘Oh, how is Texas? Is it like what I see [in] the movies, where it's just desert and horses and stuff like that?' I'm like, ‘No, it's a lot of stuff popping in Texas.'”

The Verizon representative also asked the creator if she'd ever been to Jamaica. She replied in the negative, but that she'd “been wanting to go.” Ultimately, he successfully rectified the creator's problem. After she said she didn't need help with anything else, he closed the call with an odd farewell.

“He says, ‘Okay, talk to you soon,'” the creator said. “And I'm like … what the [expletive] you mean, talk to me soon?”

And that's when she got the notification.

“Y'all I am not lying to you, I'm on the phone, I get a WhatsApp notification,” the creator said. “I'm like, what the [expletive]? I look and it says like Jamaica. Then I get a phone call. This man has taken my personal number and hit my line.”

The creator said she didn't want to name him publicly for fear of him seeing her TikTok, but she still expressed her shock.

“I really should report him,” she finished. “What the [expletive]?”

@.redstardust bruh… im speechless #fyp #wtf #verizon ♬ original sound – Pretty Red

Is it an FCC violation for a rep to use your account info to contact you personally?

The creator's viewers sounded the alarm in her comment section. Some viewers urged her to call the police. Others called out the man's behavior as “scary,” and one viewer pointed out that “ALL of [her] information is in there,” right “down to [her] address.” Another viewer even said his actions counted as “an FCC violation.”

According to the FCC, phone carriers are required to protect what's known as ”customer proprietary network information (CPNI).” Under federal regulations, carriers like Verizon may only use, disclose, or allow access to that information in a few clearly defined scenarios.

“[CPNI] includes: the location of an active mobile device; the phone numbers called by a consumer; the frequency, duration, and timing of such calls; and any services purchased by the consumer, such as call waiting,” the FCC writes. “Under the Telecommunications Act, carriers must protect the privacy and security of their customers' service-related and billing information, and may only use, disclose, or permit access to CPNI under these conditions: As required by law. With customer approval. While providing the service for which the customer information was obtained. When providing a 911 caller's location information to a 911 call center.”

The FCC has shown it's willing to enforce this against major carriers, including Verizon specifically. In April 2024, the FCC issued a “forfeiture order” against AT&T, Verizon, Sprint, and T-Mobile for CPNI violations. The FCC said these carriers “sold access to their customers' location information” in violation of regulations. It fined Verizon $46.9 million as part of this action.

Buzz News reached out to Verizon via email and the creator via TikTok comment.