Don’t look for a cashier, there isn’t one.
This experimental convenience store is located onMcGill University ‘s downtown campus. It is in partnership with the Retail Innovation Lab of the academic institution that the project is conducted. This unique partnership allows for cutting-edge research and testing of innovations, including frictionless technologies, to transform the customer experience like never before.
As a TikTok from the Desautels School of Business shows, the buying process is quite simple. First, you scan a QR code at the store entrance, download an app and enter your payment information, and shop. When the products are found, all that’s left to do is pay with your phone.
It remains to be seen whether Couche-tard will follow in Amazon’s footsteps in the future by offering biometric payment…